Privacy Policy

Last updated: September 2025

Thank you for choosing to be part of our community at ISC-CARE Ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at:
📧 privacy@isc-care.co.uk

1. Information We Collect

We may collect and process the following categories of personal information:

  • Contact details – name, email address, phone number, postal address

  • Professional information – job title, organisation, role

  • Health and wellbeing information (where relevant to our services and only with explicit consent)

  • Usage data – information about how you use our website (www.isc-care.co.uk) and services

  • Communications – any correspondence with us by email, phone, or through our website

We only collect the information necessary to deliver our services and comply with our legal obligations.

2. How We Use Your Information

We process your personal data for the following purposes, relying on one or more lawful bases under the UK GDPR:

  • To deliver services to you (Contract)

  • To respond to enquiries and provide customer support (Legitimate Interests / Contract)

  • To manage our business operations and website (Legitimate Interests)

  • To send administrative and policy updates (Legal Obligation / Legitimate Interests)

  • To comply with regulatory or safeguarding obligations (Legal Obligation)

  • To send marketing communications where you have consented (Consent under PECR)

We will always make clear the lawful basis we rely on for each activity.

3. Sharing Your Information

We will never sell your data. We may share your personal information only when:

  • Required by law, regulation, or safeguarding concerns

  • Necessary with trusted third-party providers who deliver services on our behalf (e.g. secure IT hosting, case management software), under strict confidentiality agreements

  • With your explicit consent

4. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or regulation.

  • Client records: normally kept for up to 7 years after last contact (to meet professional and legal obligations)

  • General enquiries: retained for up to 2 years

  • Marketing data: retained until you withdraw consent

When no longer needed, your data will be securely deleted or anonymised.

5. Data Security

We use a combination of organisational, technical, and physical security measures to protect your personal information, including:

  • Encrypted storage and secure servers

  • Restricted access controls for staff

  • Regular review of security practices

While we take all reasonable steps to safeguard your information, no system can be guaranteed 100% secure.

6. Children’s Data

Our services are not directed at children under 16 without parental consent. If we discover that personal data has been collected without appropriate consent, we will delete it promptly.

7. Your Privacy Rights

Under UK data protection law, you have the following rights:

  • Access – to request a copy of the personal data we hold about you

  • Rectification – to correct inaccurate or incomplete data

  • Erasure ("Right to be Forgotten") – to request deletion of your personal data

  • Restriction – to limit how we process your data

  • Portability – to request your data in a structured, commonly used format

  • Objection – to object to processing, including direct marketing

  • Withdraw Consent – where we rely on consent, you can withdraw it at any time

To exercise any of these rights, contact us at 📧 privacy@isc-care.co.uk. We will respond within one month in accordance with UK GDPR.

If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk | 📞 0303 123 1113

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience. You can set your browser to refuse or restrict cookies. For more details, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to remain compliant with law or to reflect changes in our services. Any updates will be posted on our website with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

Data Protection Officer – ISC-CARE Ltd
📧 privacy@isc-care.co.uk